Refund policy
Returns:
A return must be requested within 30 days of the ship date, after which merchandise must be sent back within 15 days. Merchandise must be in the original bag and not be worn, washed, dyed, or altered.
A $10.00 return and restocking fee will be charged.
Merchandise that appears to be worn and/or washed and not in its original/sellable condition may result in a delayed refund/exchange, or may not qualify for a refund or exchange. In these cases, the item(s) will be returned to you.
How do I return an item?
Step 1: Enter your order number, zip code, the items you'd like to return.
Step 2: An email confirmation will be sent to you.
Step 3: Mail it back with the packing slip and return label within 15 days.
What if my items are damaged or defective?
We stand behind our products and are proud to ensure the highest quality possible. In the rare case you receive a defective item, email customer service with a photo of your item to file a claim for your product. We will allow claims on any items that have manufacturing defects within 6 months from the date of purchase.
Non-returnable items, no exceptions:
- Normal wear and tear (holes, pilling, fading, snags, stains, etc.)
- Accidents (example: "the dog bit the button off")
- Shrinkage (remember to wash in cold water & dry on low heat for 30 min max)
Eligible items for our quality guarantee
- Stitching or seam issues
- Missing parts